Health ministry launches complaints management SOP

NAMPA

2026-06-10

Windhoek, 10 June- Dr Theo-Ben Kandetu pictured with Dr Cornelius Weyulu and dignitaries at the launch of THE STANDARD OPERATING PROCEDURE ON THE MANAGEMENT OF COMPLAINTS IN THE MINISTRY OF HEALTH AND SOCIAL SERVICES. (Photo by Eba Kandovazu). NAMPA

WINDHOEK, 10 JUN (NAMPA) - The Ministry of Health and Social Services on Wednesday launched a new Standard Operating Procedure (SOP) for the management of complaints at public health facilities, describing it as a key step towards building a more transparent, responsive and accountable healthcare system.
Speaking at the launch, Deputy Executive Director Theo-Ben Kandetu acknowledged that public health institutions have faced criticism over resour...

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