Poor customer service leads to revenue loss: Shifeta
Contributed by NAMPA.
WINDHOEK, 08 JUL (NAMPA) – Poor customer service has a negative impact on the tourism industry and causes direct revenue loss for the country, Minister of Environment and Tourism, Pohamba Shifeta has said.
Speaking at the opening of Shikamasha Etosha Lodge in the Oshikoto Region on Friday, Shifeta said there has been an outcry when it comes to customer service delivery in Namibia.
He emphasised that service delivery adds value to the tourism industry as it serves as the image of the country be ...